Q: How old is my sewing machine
A: We're glad you asked. How Old is your Merrow?
Q: Do you replace the gaskets?
A: We replace any beat-up gaskets that need to be replaced. almost all the gaskets are replaced as part of the $299 program, however there are one or two exceptions
A: No. The $299 program is only applicable to Merrow Sewing Machines.
Q: Is this an international program
A: Not right now. Plans for rolling it out in the UK, India, Brazil, Mexico are underway however. If you'd like to be a Factory Service Provider let us know -- if you are in some part of the world that needs service, also let us know.
Q: For $299, what do I get 'free'
A: Obviously having paid $299 nothing is free... however for $299 you get the following
1. shipping (3 ways) :: box to you ---> machine back to us ----> machine back to you
2. Upper & lower loopers
3. Upper & lower cutters
Q: What happens if the service is more than $299?
A: If you send in a machine and we can't service it without a serious re-work, we'll call you and let you know what the additional charges are. Keep in mind we WILL NOT charge for additional labor, just parts. OR:
1. We will offer you a credit for the machine if you purchase a new one. The credit averages $600 (not bad if you bought the machine for $50 ....)
2. We will ship it back to you and charge you just for the cost of freight (usually around $50)